“This was a gas fire for our holiday cottage in Llandudno. We had looked elsewhere locally for a smallish hole-in the-wall fire, but had only been shown tinny ones. Debrett’s had a much more substantial fire. We got good advice in the showroom about the choice of wall-mounted fire and especially about fitting a tile surround. Not only does this surround look good, but when we looked closely at our existing hole-in-the-wall fire back home, the plaster had indeed bubbled and cracked around it just as Debretts said might happen to this new one if we did not have their (very smart) tiles around it. The shop kept in constant touch with us as we were eager to get an early fitting date but could not make it to Wales all that readily. The fitter was an absolute delight to have in the house, although we had to revive him with an additional chocolate biscuit when he found the manufacturers had sent the wrong style of fire. That was very quickly sorted – a real sense of urgency at the Debrett end of things. The fire is spot on and a real centrepiece for the room. The whole experience was very positive.”
Bob Dyke, Warrington