Terms and Conditions

Please contact us if goods are damaged on delivery and we will arrange a replacement.

Please sign delivery notes ‘unchecked’ unless you can check the item at the time of delivery. You will be required to submit photographs of any damage so we can submit a claim to the carrier. This must be done within 7 days of receiving the item. Alternatively, if the item is damaged, you can refuse delivery and it will automatically be returned to us.


Returns for other reasons will be accepted subject to the following conditions:

The item must be returned to us in the original packaging complete with all instructions etc.

-Item must be returned undamaged – please ensure that you have correct coverage on the returning parcel in case of damage.

-The buyer is responsible for all return postage costs.


For full details on our terms and conditions please contact us.

Debrett Fires Ltd
63 Abergele Road
Colwyn Bay
LL29 7RU

 Tel: 01492 532509
E-mail: sales@debrettfires.co.uk