Data Protection Policy
De brett fires are committed to providing a professional service to all our customers and to do so and to comply with the new general Data Protection Regulation we need to inform you of the details we hold for you and how we use it.
• Contact number
The details are held on our computer system and in paper form. Appropriate measures are taken to ensure the security of the data both physical and digital. Our security measures can be given and explained on request from you the customer.
We will take reasonable care to keep details of your order and payment(s) secure; but in the absence of our negligence, we cannot be held liable for your losses if a third party gains unauthorised access to any data you provided.
Any communications whether by telephone or email appearing to be from us which are not confirmed by us are fake and we accept no liability for any loss caused to you through accepting such communications as genuine.
It is the responsibility of the recipient to carry out a virus check on any attachments received.
How we use your data:
We use your data to fulfil our contractual agreement with you and to provide you with our products and services which include the following:
• To complete your order and delivering our products and services to you according to our contractual agreement.
• To enable us to contact you regarding collection, deliveries and change to appointments and quotations.
• To enable us to send receipts and invoices and to gather payments for work carried out or products sold.
• To contact and discuss any damages, repairs or exchanges that you have informed us of.
We will always treat details provided with the utmost care, we have not and will never sell or share them with other companies for marketing purposes. However, in some cases it may be necessary to send some details to other companies such as manufacturers or repair providers in order to provide services to you the customer.
I accept that De brett fires may on occasions take before and after photographs of work carried out. These will be used purely for our internal advertising and marketing purposes. There will be no reference or information shared about the customer or their details. Photographs will be used on Debrett fires own website and social media pages such as Facebook and Instagram.
Conditions of Sale
These conditions shall apply to the exclusion of all the other terms and conditions including any terms and conditions which the buyer may purport to apply under any purchase order, confirmation of order or similar document.
All orders shall be deemed to be an offer by the buyer to purchase the relevant goods and services pursuant to these conditions.
Delivery of the goods and/or services by the seller to the buyer shall be deemed conclusive evidence of the seller’s acceptance of these conditions.
Any variation of these conditions (including any special terms and conditions agreed between the parties) shall be inapplicable unless agreed in writing by the seller
Where a period is named for delivery, and such period is not extended by mutual consent in writing or under previous provision of Clause 8 hereof, the Buyer shall take delivery within that period.
Any time or date for delivery or installation named by the Sellers is an estimate only, and the Sellers shall not be liable for the consequences of the delay.
Where specifications are not supplied, the Buyer shall apply such specifications in reasonable time to enable the Sellers to complete delivery and/or installations within the period named.
Except where the buyer is dealing as a consumer (as defined in the Unfair Contract Terms Act 1977 Section 12) it is expressly agreed that no condition may be known or made known to the Seller.
Goods represented by the Buyer to be defective shall not form the subject for any claim for work done by the Buyer or for any loss, damage or expense whatsoever arising directly or indirectly from such defects, but such goods, if returned to the Sellers and accepted by them as defective will at the request of the Buyer and if practicable be replaced as originally ordered. Defects in quality or dimensions in and delivery shall not be a ground for cancellation of the remainder of the order or contract.
No claim for damage in transit, shortage of delivery or loss of goods will be entertained unless a notice in writing is given to the Sellers within seven days of receipt or installation of the goods, followed by a complete claim in writing within twenty-one days of receipt or installation of the goods.
Deliveries and installation may be wholly or partially suspended and the time of such suspension added to the original contract in the event of a stoppage, delay or interruption of work in the establishment of either Sellers or Buyer during the delivery period as a result of strikes, lockouts, trade disputes, breakdown, accident or any cause whatsoever beyond the control of the Sellers or Buyers respectively.
Risk passes to the Buyer upon delivery to him or to his authorised agents in accordance with the terms of the contract.
Although risk in the goods passes to the Buyer upon delivery, ownership of any goods delivered shall remain the Sellers until the Buyer has paid in full all that he owes to the Sellers in respect of that delivery or installation. The Sellers shall be entitled to enter upon any premises of the Buyer for the purpose of removing such goods from the premises with a fire to clearing any outstanding debt.
The Buyer may raise counterclaims against the Sellers’ claim for payment or may withhold payments only if such claims are uncontested.
All duties, taxes (including value added tax) and impositions of any nature payable in respect of the sale, delivery or installations of goods shall be paid by the Buyer in addition the contact price at such time and in such manner as the Sellers request. In the event that the Sellers shall be required to pay such ta or other payment the Buyer shall reimburse the Sellers for any such payment.
Payment for goods delivered and / or installed shall be made as follows:
No goods delivered to the Buyer which are in accordance with the contract will be accepted for return without the prior written approval of the Sellers on terms to be determined at the absolute discretion of the Sellers.
If the Sellers agree to accept any such goods for return the Buyer shall be liable to pay a re-stocking charge of 20% of the invoice prices. (please note this applies to sales from our showroom only and not our online shop). Such goods must be returned by the Buyer in their original sellable condition.
Goods returned without the prior written approval of the Sellers may at the Sellers’ absolute discretion be returned to the Buyer or stored at the Buyer’s cost without prejudice to any rights or remedies that Sellers may have.
The standard installation charge is based upon a live gas point and / or electric point being within 1 metre of the fire and there being a suitable chimney. If these conditions are not met the Buyer will be responsible for any additional work and materials required to complete the installation.
Gas, coal, and log effect fires that require an air vent will be fitted with one when the fire is installed by the Sellers but it is the responsibility of the Buyer in most cases where the Buyer arranges his own installation.
It is essential that chimneys that have been previously used for solid fuel should be swept before a gas fire is installed. The Seller accept no responsibility for any damages or loss that may occur if this condition is not complied with by the buyer.
All marble is sold with natural defects and is stopped and filled where necessary.
These conditions shall be considered in accordance with English law..
Sales or Ex Display
Sales or ex display items purchased from our shop are non returnable and deposits will not be refunded if items are cancelled for any reason.
Please not under the sale of good act, when ordering items in the shop there is no right to cancel. No refunds will be given.
However under certain circumstances, we will cancel goods, but deposits will not be refunded, and goods will be subject to a 20% restocking charge.Plus any carriage charge from the manufacturer. Any special order or tailor made items cannot be canceled or returned.
This does not affect your statutory rights.