Delivery Information

All items in our Online shop have free economy delivery to UK postcodes.*

We offer an additional express delivery on all items.

If you are buying multiple products please contact us and we will get the best delivery quote for you.

We despatch within one working day.

We deliver using Royal Mail and Interlink, as we have found them to offer the best service. We also deliver a few products via Hermes.

Once we have despatched your order we are totally reliant on the relevant postal service/courier, if you feel your item is taking longer than expected please contact us and we will track the item for you.

For items on the North Wales Showroom pages we are able to delivery within the North Wales area. Depending on the product we may also be able to deliver nationally, give us a call for more information.

If your are outside of the UK please contact us and we will get a delivery price for you. We have delivered our products all over the world.

*For heavier items we charge extra for Northern Ireland and Scottish Highlands. For these items we also cannot ship them to the Channel Islands. Stoves are delivered on a pallet and are subject to an additional delivery charge that starts from £65. 

Damaged Goods

Please contact us if goods are damaged on delivery and we will arrange a replacement.

Please sign delivery notes ‘unchecked’ unless you can check the item at the time of delivery.

You will be required to submit photographs of any damage so we can submit a claim to the carrier. This must be done within 7 days of receiving the item.

Alternatively, if the item is damaged, you can refuse delivery and it will automatically be returned to us.

Returns

Returns for other reasons will be accepted subject to the following conditions:

The item must be returned to us in the original packaging complete with all instructions.

Item must be returned undamaged, please ensure that you have correct coverage on the returning parcel in case of damage.

The buyer is responsible for all return postage costs.

For full details on our terms and conditions please contact us.

Debrett Fires Ltd
63 Abergele Road
Colwyn Bay
LL29 7RU

 Tel: 01492 532509
E-mail: sales@debrettfires.co.uk